COMPANIES · AI APPLICATIONS

ServiceNow

ServiceNow is a publicly traded enterprise-software company whose Now Platform manages IT, HR, and customer-service workflows, and which has layered AI agents such as Now Assist on top of that platform to automate enterprise tasks.

ApplicationAI applications
What it does

ServiceNow is a publicly traded enterprise-software company whose Now Platform manages IT, HR, and customer-service workflows, and which has layered AI agents such as Now Assist on top of that platform to automate enterprise tasks.

Why it matters

ServiceNow has positioned itself as an enterprise AI control tower by pairing agentic AI features with partnerships spanning NVIDIA, Microsoft, and OpenAI, showing how established enterprise-software companies are trying to capture value from AI agents rather than cede it to model makers.

How it makes money

ServiceNow earns subscription revenue by licensing its cloud workflow and AI-agent software modules to large enterprises and government agencies.

Geography

United States (Santa Clara, California)

AI stack position

AI applications. Companies putting AI to work in real products across healthcare, finance, coding, legal, defense and more. This is where AI actually reaches everyday users and businesses.

Same-layer peers

Same-layer peers share an editorial stack classification; that alone does not establish direct competition.

Connections (4)

Every connection below is tied to a readable source, date, classification and statement of its limits. A company source establishes what that company stated; it does not necessarily provide independent confirmation.

Current relationships (3)

ServiceNow co-developed agentic AI governance tools with NVIDIA
Partners withCurrent
ServiceNow and NVIDIA announced an expanded partnership to extend agentic AI governance from desktop to data-center environments, according to a ServiceNow newsroom release.

Source: Source undated · reviewed 2026-09-20

Evidence: Primary-source statement · Active technology partnership

Limits: Confirms an announced partnership; does not disclose contract value or the extent of ServiceNow's reliance on NVIDIA hardware.

ServiceNow extends agentic AI governance from desktops to data centers with NVIDIA ↗
ServiceNow expanded AI agent governance integration with Microsoft
Partners withCurrent
ServiceNow announced an expanded partnership with Microsoft to deepen AI agent governance integration between the two companies' platforms.

Source: Source undated · reviewed 2026-09-20

Evidence: Primary-source statement · Active technology partnership

Limits: Confirms an announced partnership; does not disclose contract value or exclusivity.

ServiceNow expands AI agent governance through deeper integration with Microsoft ↗
ServiceNow entered a multiyear strategic partnership with OpenAI
Partners withCurrent
ServiceNow and OpenAI announced a strategic multiyear partnership aimed at powering agentic enterprise workflows on ServiceNow's platform with OpenAI's models.

Source: Source undated · reviewed 2026-09-20

Evidence: Secondary reporting (unconfirmed by primary parties) · Active multiyear partnership

Limits: Confirms an announced multiyear partnership; does not disclose the financial terms of the agreement or make ServiceNow exclusively dependent on OpenAI models.

OpenAI, ServiceNow Enter Into Strategic Multiyear Partnership ↗

Dated or announced (1)

ServiceNow announced a multi-year model partnership with Anthropic
Partners withDated / announced
ServiceNow announced a multi-year deal to embed Anthropic's Claude models across its workflow products, making Claude the default model behind ServiceNow Build Agent and rolling Claude out to its own 29,000 employees.

Source: 2026-01-28 · reviewed 2026-09-24

Evidence: Secondary reporting of an on-record executive statement · Announced; not confirmed operating

Limits: ServiceNow declined to disclose the deal's duration or value. The report does not establish that the integration has shipped, how many customers use it, or that the arrangement is exclusive; ServiceNow announced a separate OpenAI partnership a week earlier.

ServiceNow inks another AI partnership, this time with Anthropic ↗

Explore it interactively

Open this profile in the database See it on the relationship map

Inclusion in this database is not an endorsement of a company or its securities. Nothing here is a recommendation to buy or sell anything, and none of it is individualized investment advice. See the disclosures. Data: AI Map v3.22, released .